Contact us

Health Insurance

Personalization at scale. Overcoming brand challenges with content supply chain and AI solutions

Health insurance is transforming, driven by rising consumer expectations, cost pressures, and the demand for more personalized, equitable care. Insurers are moving beyond transactional models to become proactive health partners, using digital tools, data, and design to better engage members, reduce disparities, and deliver improved health outcomes. 

At Valtech, we help health insurance providers accelerate this shift, modernizing platforms, scaling digital commerce, and enabling seamless, cost-efficient engagement across every touchpoint. From supporting preventive care journeys to activating real-time service experiences, we design solutions that are personalized, compliant, and outcomes-focused. 

By combining our deep healthcare expertise with insights from more digitally advanced industries, we help insurers meet the moment: building trust, improving access, and delivering services that improve lives, before, during, and beyond the point of care. 

 

 

Examples of work

Empowering Members with Seamless Digital Access

A regional health insurer partnered with Valtech to redesign its member portal, enabling users to manage claims, access care, and track interactions in real time. The transformation led to over 400,000 registered users and €10 million in annual cost savings through digitized service delivery.

Mobile Application for Global Insurer in 41 Countries

A global insurer partnered with Valtech to modernize legacy systems, enabling faster launches, improved personalization, and better customer engagement through composable architecture, agile collaboration, and a focus on experience innovation. 

Delivering Compliance and Transparency at Scale

Facing steep regulatory deadlines, a major U.S. insurer worked with Valtech to build compliant data pipelines and digital tools for cost transparency. The solution avoided millions in potential fines and laid the groundwork for a broader data-driven consumer engagement strategy.

Launching a Community-Centric Mobile Health Experience

During the COVID-19 pandemic, a nonprofit health plan rapidly launched a new mobile app co-designed with members. With Valtech’s support, the solution increased digital access, improved member self-service, and was delivered two months ahead of schedule—helping meet urgent care needs citywide.

Empowering the Future of Health Insurance Through Experience and Intelligence

Experience Elevation empowers health insurers to deliver seamless, intuitive, and trust-building member experiences. From digital onboarding and self-service portals to wellness journeys and virtual support, we design interactions that meet members where they are, enhancing satisfaction, transparency, and continuity across every touchpoint.

 
Commerce Acceleration supports the shift toward flexible, value-based benefit models. We enable digital-first distribution through subscription plans, usage-based offerings, and wellness-integrated programs, making it easier for members to access coverage and care, while helping insurers unlock new revenue streams and differentiate in a crowded market. 
 
Enterprise Transformation enables insurers to operate with greater agility, integration, and resilience. We help modernize legacy systems, streamline governance, and connect cross-functional workflows, across operations, compliance, and care navigation, to support faster launches, improved service delivery, and scalable infrastructure for the future of health.
 
Marketing Creativity & Performance helps health insurers engage, convert, and retain members with relevance and impact. We combine behavioral insights, modular content, and omnichannel strategy to build campaigns that connect across demographics, empowering plans to deliver personalized messaging while remaining compliant and cost-efficient. 
 
Data & AI Revolution turns fragmented data into strategic advantage. From predictive modeling and real-time engagement tracking to risk scoring and fraud detection, we help insurers unify and activate insights, enabling smarter interventions, closing care gaps, and driving better outcomes for both members and the business.

We empower our health insurance clients with the capabilities that matter most, experience, commerce, transformation, marketing, and data, so they can lead with confidence in a rapidly changing landscape. By combining deep industry expertise with digital innovation, we help insurers deliver more connected, personalized, and outcome-driven services that meet the evolving needs of their members and markets. 

Advancing connected health throughout the customer journey

We help health insurers move beyond transactions to build meaningful, trusted connections with their members. By blending our healthcare expertise with insights from retail, tech, and financial services, we create experiences that are personal, scalable, and built for long-term value.

— Conny Carlzon, Global Vertical Lead Health

 

Contact our Experts

Health Insurance Experts

Conny Carlzon
Global Vertical Lead, Health
John Berndt
SVP Health, Americas
Phillip O'Neill
Director of Financial Services, Valtech

Offerings

Subscribe to our mailing list

Subscribe to our mailing list

Contact us

We would love to hear from you! Please fill out the form and the nearest person from office will contact you. 
Should you need an alternative format and/or communication support to provide feedback please contact Sheree Atcheson.

Let's reinvent the future